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In this format: firstname1/firstname2 lastname1/lastname2. This is a dual-band router which supports the 802.11ac standard, as well as the older 802.11b/g/n protocols. It does not change anything, none of the options do, so I got onto Tech Support. The speed is fluctuating drastically at the hub, so how is this happening. Do Not Sell My Info These are often necessary for the site to function properly and required to achieve the purposes illustrated in our At Broadband Genie you can save on broadband with the latest offers from the best providers.Virgin is a leading provider of TV services, and Sky’s only competitor when it comes to premium TV packages. The upgraded 500 broadband is reliable and I am getting 500 any time I do a speed test. Virgin Media offers the top speeds in the UK, and no one’s arguing. Best broadband company in Ireland so far. Log in After several years with a Horizon box and all it's problems I got the new 360 box a few weeks ago and it has issues !! They read it and ignored. © 2020 Trustpilot A/S. Jumped through several hoops, on fire, with snakes on them, with my feet bound, to get my name off the account. I wrote on their FB page also but that disappeared. I asked him for his name. Got to share good and bad experiences in here ! I said are u serious are you trying to wind me up. "The 360 box will only play the format the program was broadcast in and the setting will not change that, you can use your tv remote to zoom in !!!!" While this doesn’t provide any additional channels beyond Freeview, it does still include the Virgin V6 TV box with recording, live pause and streaming, so it’s good value if you want a decent TV box but aren’t too fussed about paying for more channels.Broadband Genie, and some associated third party tools, use cookies. Help It is miles ahead of the competition. I was on live what's app chat talking to GARY from the technical team. Virgin Media TV offers a range of TV packages, which bundle together hundreds of channels together for a single monthly price. Virgin Media broadband and TV bundles are available from under £30 per month for the Big TV bundle. An absolute sham of a customer care service!! It should be a relatively simple exercise but they run you around in circles redirecting you between their WhatsApp chat service, to their call center, and onto their online self service. After all this he really thinks he is funny. What a load of muck. I explained the issue and they were totally confused and it took some time for them to understand the issue. The other functions on the box are ok but it is very disappointing that this new system cannot do what the old Horizon box did !! The worst! Seriously would want to overhaul their contact for customers or will end up with none. you have the choice to select full screen, zoom or pillar box and I selected full mode thinking that it would be ok. Well I have to say before I go on my rant. If you do wish to use another router, you’ll need to keep hold of the Super Hub and use it in “modem mode” for internet access only.However, Virgin’s network is not as widespread as the BT Openreach connections which dominate the UK. Good bye going to sky. Some salesperson convinced my mother she needed the most expensive package 500mb which is ridiculous. Plans & Pricing I've been on the phone and chat with them to cancel my accounts as I'm moving abroad, but still not sorted. It took 5 mins of me asked and the woman on the phone to cancel my account. Poor internet, worst customer service ever experienced It’s miles ahead of the top speeds offered by the likes of BT and Sky with its top Ultimate Oomph Bundle (which includes TV) offering average speeds of an awesome 516Mbps. I explained about fluctuating and she put me on hold, after an hour on hold I hung up. Having said that Virgin media have been impossible for me to contact. It was like she was taking it personally. My 'net rarely goes down, good consistent speed, all good tbh. It also includes 4x gigabit network ports for wired connectivity.Virgin’s cheapest broadband package (without TV) delivers a 54Mb download speed, dwarfing the 10-11Mb entry-level deals from competing providers. The other option is to use the TV Anywhere app, which users of the old Virgin Media set-top box will be familiar with as being by far the quickest way to do anything.

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